The mobile branch did not come this week. So what?

1. When is the wee van in Stonehaven?

2. The van did not show up today

  • people drive from great distance to go to the parking lot where the mobile van is schedule to come
  • they wait there quite a while until they give up waiting
  • they are not sure if this is a worthwhile exercise the following week
  • those waiting are usually small business owners and they waste precious time whihc costs them money

3. The customer incurs charges

4. Accessible branches

No RBS branches within 5 miles of SK14. Zoom on this map if you want to explore your area.

4. The mobile van stops for 5 minutes per week

RBS Mobile branches according to their Open Banking API, Nov ’19 y-axis: Latitude x-axis: capacity. For a dynamic graph, see the example in the technical section
Screenshot RBS branches map, Nov ‘19

People have (some) solutions. Just listen.

  1. deposit accepting ATMs

Technical stuff

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Banking Systems Architect. Curious. Antifragile.

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Andra Sonea

Andra Sonea

Banking Systems Architect. Curious. Antifragile.

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